Use event data to understand real work, find friction and test responsible improvements.
Prerequisite: No process-mining experience required.
Lesson 1 of 3
Learning objective
Recognise the minimum evidence needed for process analysis.
An event log normally needs a case identifier, an activity and a timestamp. Useful context such as team, channel, cost and outcome makes analysis richer, but data quality and lawful use must be assessed before drawing conclusions.
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